Help and guides

Pay at a SetList Terminal in-world. It accepts three amounts: L$400 for 1 week, L$1,600 for 4 weeks and L$4,800 for 12 weeks.

Your first payment starts your venue. Every later payment adds time to what you have left. The date is under Paid until on the Overview tab of your dashboard.

Find a terminal. See pricing.

The terminal sends your one-time setup link by IM as soon as the payment goes through. If it cannot reach SetList, it keeps trying for several minutes. If it still fails, it refunds exactly what you paid and tells you by IM.

If the payment went through but the IM is missing, touch the terminal and choose Owner login for a fresh link. If the terminal only opens the pay box on a left-click, right-click it and choose Touch.

If 15 minutes pass and you have neither a link nor a refund, contact support and give the time of your payment.

1. 3 days and 1 day before your time runs out, you get a reminder. Your board sends it to you by IM and shows the days left in its hover text.
2. When time runs out, a 3-day grace period starts. The stream stays on. The dashboard shows Overdue (grace period).
3. After the grace period, the venue is suspended. The stream is switched off and DJs cannot connect. Your DJs, schedule and music are kept for 30 days.
4. After those 30 days, the venue and its data are removed. You would need to pay for a new venue and set it up again.

Pay at a terminal at any point before removal and the stream comes back. Paying during the grace period adds time from the date it ran out. Paying while suspended counts from the moment you pay.

The rules are on the refunds page. If a payment cannot be processed, the terminal refunds it by itself. See I paid and did not get a link.

There are no passwords. You sign in with a one-time link from in-world.

1. Owners: touch your SetList board and choose Owner login, or touch a SetList Terminal and choose Owner login. DJs: touch the board and choose DJ login.
2. Open the link you are given. It works once and expires after 15 minutes. Open it in the browser you want to stay signed in with.
3. Press Continue to your SetList dashboard.

The link in your purchase IM is good for 24 hours. Owner login on the board only works for the avatar that owns the venue.

The SetList Courier delivers your board and tip jar to your inventory, in a folder called SetList Venue Kit. To get it again, use either of these:

• On your dashboard, press Resend kit. It normally arrives within a couple of minutes.
• Touch the SetList Courier at SetList HQ. If you touch it twice within a minute, it asks you to wait.

WhereSetup tabGet your kitResend kit

The kit is only for venue owners.

The Your board and tip jar table on the Setup tab shows each device's version. A device that is behind shows Update available.

1. Press Send update. The SetList Courier sends the new version to your inventory.
2. Rez the new copy where the old one stood, and remove the old one.
3. If you replaced the tip jar, grant the debit permission again on the new one.

WhereSetup tabYour board and tip jarSend update

1. On your dashboard, copy the Stream URL. It is on the Overview tab under Your stream, and on the Setup tab.
2. In Second Life, open About Land on your parcel and go to the Sound tab.
3. Paste the URL into Music URL and save.

Shortcut: when your board first connects, it asks you in a pop-up whether to set this parcel's music to your SetList stream. Say yes. (This works when you own the land; on group land set it by hand.)

If the Sound tab is greyed out, your avatar does not have rights to edit that parcel.

Check these in order.

1. Music is on in your viewer. Open Preferences, then Sound & Media (the name varies a little between viewers). Make sure music is enabled and not muted.
2. The parcel music URL is set. It must match the Stream URL on your dashboard exactly. See How do I set the parcel music URL?
3. The stream URL exists. A new venue takes about a minute to set up. Reload the Overview tab until the Stream URL appears.
4. The venue is paid. If the grace period has ended, the stream is switched off. See What happens if I miss a payment?
5. There is something to play. With no DJ live, AutoDJ plays your uploaded tracks. Upload some on the AutoDJ music tab.

Still silent? Contact support with your venue name and region.

Second Life asks if the jar may take L$ from you. This is the debit permission. It lets the jar pay each DJ their share of a tip. Click Grant.

If you missed the request, touch the jar to be asked again. Without the permission the jar still takes tips, but DJs are not paid and the venue keeps everything. The jar's hover text says when the permission is missing.

1. The owner adds the DJ on the DJs tab, using the DJ's Second Life name and an on-air name.
2. The DJ touches the venue's board in-world and chooses DJ login. The board gives a one-time link that works for 15 minutes.
3. The link opens the DJ login page. It shows the server, port, mount, username and password to type into DJ software.

Full steps and the settings for BUTT, Mixxx, Traktor and VirtualDJ are in the DJ guide.

Check these in order.

1. Wrong login details. Copy the server, port, mount, username and password from the DJ login page instead of typing them. If the password is lost, press Regenerate password. The old one stops working right away. If the software has no username field, type username:password into its password field. Check the format too: Icecast 2, MP3, 128 to 192 kbps. The DJ guide has the settings for each program.
2. Outside their set. If Only let DJs connect during their slots is on, a DJ can only connect from 10 minutes before a set assigned to them. See What does “only during slots” do?
3. The DJ is disabled. On the DJs tab the status reads Disabled. The owner presses Enable.
4. No login yet. If the DJ touched the board and was told they are not on the roster, the owner has to add them on the DJs tab. If their status reads Waiting for station, the owner presses Create missing stream logins.
5. The stream is off. A venue that is more than 3 days overdue is suspended, and nobody can connect. The DJ login page says so. See What happens if I miss a payment?

It is a switch on the Schedule tab called Only let DJs connect during their slots. When it is on, a DJ's login only works during sets assigned to that DJ, from 10 minutes before the start. A DJ still on air when their set ends is disconnected within a minute.

When it is off, any DJ on your list can connect at any time. A DJ you have disabled cannot connect either way.

WhereSchedule tabWho may connectOnly let DJs connect during their slotsSave

All set times are in Second Life Time (SLT, US Pacific).

AutoDJ plays your uploaded tracks, shuffled, whenever no DJ is live. When a DJ connects it steps aside. When the DJ disconnects it comes back.

1. Open the AutoDJ music tab.
2. Under Upload music, choose one or more MP3 files. Each can be up to 50 MB.
3. Press Upload to AutoDJ. New tracks start playing within a minute or two.

To remove a track, press Delete next to it in the Tracks list. Uploads open as soon as your stream URL appears on the Overview tab.

Music licensing is the venue's responsibility. Only upload music you own or have the rights to. See the terms.

People pay your tip jar in L$. When a DJ is live, the DJ gets their share and the venue keeps the rest. The DJ's share is the tip times the percentage, rounded down to a whole L$. The venue keeps the remainder.

Example: a L$100 tip at 50% sends L$50 to the DJ and keeps L$50 for the venue. A L$15 tip at 50% sends L$7 to the DJ and keeps L$8.

The venue keeps the whole tip when AutoDJ is playing, when no DJ is on deck, or when the owner is the one on deck.

Set the percentage on the Tips & Discord tab. The jar pays the DJ itself, so it needs the debit permission.

WhereTips & Discord tabTip splitDJ share (%)Save split

The usual reasons:

• The tip jar has no debit permission. Touch it to be asked again.
• The DJ share is set to 0%.
• AutoDJ was playing, no DJ was on deck, or the owner was on deck. The venue keeps the whole tip.
• The DJ's avatar is not linked yet. A DJ is linked the first time they touch the board and choose DJ login. The DJs tab shows Linked or Not yet in the Avatar column.
• SetList could not be reached when the tip came in. The jar then leaves the L$ with the venue.

The History tab lists every tip with a status: Paid, Pending, Venue only or Failed. Failed means the DJ share could not be sent, so the venue kept the full tip.

Alerts are opt-in. In-world, touch the board and choose Alerts on. When a DJ goes live at that venue, you get an IM. To stop, touch the board and choose Alerts off.

The IMs come from the board object. SetList uses no bots and no group notices.

Owners can post a message in a Discord channel whenever a DJ goes live.

1. In Discord, open the channel settings. Go to Integrations, then Webhooks, then New Webhook, then Copy Webhook URL.
2. On your dashboard, paste the URL into Webhook URL and press Save webhook.

WhereTips & Discord tabDiscord alertsWebhook URLSave webhook

Only https://discord.com/api/webhooks/… and https://discordapp.com/api/webhooks/… addresses are accepted. The URL is stored encrypted and never shown again. To remove it, save with the field empty.

A venue belongs to the avatar that paid for it. Its board and tip jar must be owned by that avatar, and only that avatar can use Owner login. The dashboard has no option to transfer a venue.

If the club is changing hands, contact support.

[support contact: add before launch]

Include your Second Life name, your venue name, what you were doing and what you saw.