Refund Policy

• You pay SetList in L$ at a SetList Terminal (L$400 for 1 week, L$1,600 for 4 weeks or L$4,800 for 12 weeks). Every refund is paid in L$, in Second Life, to the avatar that made the payment. We don’t refund in real money or in any other form.
• An L$ payment can’t be reversed, so a refund is a separate L$ payment from SetList back to you. A refund is never more than you paid.
• A refund takes back the paid time that payment added (see What a refund does to your venue).

The terminal refunds you by itself in these cases. You don’t need to ask.

• The terminal can’t reach SetList. It sends each payment to our server and retries for a few minutes if there is no answer. If it still fails, it refunds exactly what you paid and sends you an IM. This usually happens within a few minutes of paying.
• A wrong amount. The terminal only offers the three prices. Any other amount (only possible with a modified viewer) is refunded at once.

A payment the terminal refunded gives you no paid time. If our server had already added the time, it is removed. Each payment is refunded at most once.

A terminal that can’t pay refunds takes no payments: its pay buttons are hidden and it shows “Out of service”.

If 15 minutes pass after paying and you have neither a setup link nor a refund, contact us at [CONTACT EMAIL] with the time of your payment (SLT).

Ask within 7 days[DRAFT] of paying and we refund that payment in full if your venue’s stream never worked at any point since you paid, because of a problem on our side. For example: your station was never set up, or no DJ or listener could ever connect to it.

We check our records before refunding. We may offer to fix the problem first, but if you would rather have the refund, you get it.

This doesn’t cover problems on your side, such as a parcel music URL that isn’t set, a DJ’s streaming software settings, or media turned off in a viewer. The Help page covers these, and we are glad to help.

Apart from the cases above, paid time is not refunded. That includes:

• partly used time, and weeks you didn’t use;
• stopping early, changing your mind, or your club closing;
• a venue paused or closed for breaking the Terms of Service, including for copyright infringement;
• short outages, planned maintenance, and problems caused by Second Life itself, such as a region going down;
• a venue that was deleted after it lapsed.

You never need a refund to stop: SetList is prepaid and never renews by itself.

We may refund, or add free time, in other cases, such as a long outage on our side. That is our decision, case by case, and a goodwill refund doesn’t create a right to others.

If we stop offering SetList altogether, we refund the unused whole weeks of every venue in L$[DRAFT], as set out in the Terms of Service.

Email [CONTACT EMAIL] with:

• your avatar name;
• the time of your payment (SLT) and the amount;
• where the terminal was, if you know;
• what went wrong.

We reply within 7 days[DRAFT]. If we approve the refund, an admin sends the L$ to your avatar in Second Life and records it against your payment.

• The weeks that payment added are removed, so your paid-until date moves back.
• If, after the refund, none of your payments for the venue still stands and no paid time is left, the venue is switched off right away, without the 3-day grace. Its setup is kept for 30 days like any paused venue. Pay again and it comes back.

Tips go into the venue owner’s jar, and the jar’s script splits them with the DJ on deck. SetList never receives or holds tips, so we can’t refund them. If you tipped by mistake, ask the venue owner. If the jar couldn’t reach SetList, the whole tip stayed with the owner.

Refund questions: [OPERATOR NAME], [CONTACT EMAIL].